Policies &
Guidelines
Our policies are designed to promote transparency, protect investors and maintain secure, responsible and compliant trading practices.
Transparency is at the heart of responsible investing.
At Ishaan Metals Private Limited, we believe that clear policies and responsible processes are essential for building long-term trust with our clients.
Our policies cover investor protection, risk management, information security, cybersecurity, grievance handling and regulatory compliance.
Clients and investors can review the relevant policies and documents in the Policy Documents section below.
Regulatory Compliance
Policies and processes designed to support applicable regulatory and exchange requirements.
Investor Protection
Frameworks focused on protecting investor interests and promoting fair and transparent practices.
Information Security
Controls and procedures intended to safeguard information, systems and digital access.
Compliance & regulatory policies
Access important policies and guidelines applicable to our operations and investor services.
Investor & Client Policies
01Account Open Process
Step-by-step procedure for opening a trading account with us.
Complaint Status Against Broker
Data on investor complaints received and resolved, published as required by SEBI.
Details of Bank Accounts for Dealing with clients 2
The bank accounts we use to receive funds from and pay funds to clients.
Inactive Trading Account Policy Version3
How trading accounts are treated when they have been inactive for a period of time.
Other Record & Information
02Investor Grievance
Investor complaint data disclosed in terms of the SEBI circular.
Cyber Security Cyber Resilience Policy
How we protect our systems and client information against cyber threats.
PMLA Policy
Our policy for complying with the Prevention of Money Laundering Act (PMLA).
RMS
Our risk management policy for client trading and exposure.
Survelliance Policy
How we monitor trading activity and act on exchange surveillance alerts.
ODR Portal Link
SEBI’s Online Dispute Resolution (SMART ODR) portal for resolving complaints.
Document availability
The policy documents displayed on this page should be replaced with the latest approved versions maintained by Ishaan Metals. Please ensure that outdated documents are removed whenever a policy is revised.
Understanding our policies
A few quick answers about our policy documents and investor-related processes.
Why are these policies important?
Where can I get the latest version of a policy?
How can I raise a grievance or complaint?
Do the policies apply to all clients?
Need help or clarification?
Our team is available to assist with your account, documentation and investor-related queries.